gbaj Privacy Policy — Your Data Is Our Responsibility

gbaj is a trusted online casino and sports betting platform for users in Bangladesh. We place the highest importance on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") describes in detail how we collect, process, use, and protect your personal information when you use the gbaj website (https://gbaj.cam) and all related services.

By registering on our platform or continuing to use our services, you will be considered to have read, understood, and agreed to the terms of this privacy policy. This policy applies in conjunction with our Terms and Conditions and Responsible Gaming policy.

This policy applies to: (a) registered members of gbaj; (b) prospective registrants who visit the platform; and (c) any individual who contacts us.

gbaj may collect your information in various ways and at various stages. We collect only the minimum amount of information necessary to provide our services.

2.1 Information You Provide Directly

When you create an account on our platform or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information — such as bKash/Nagad/Rocket number or bank account details
• Government document information for identity verification (where applicable)
• Contact information provided via live chat or email

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Time and duration of site access
• Pages visited and navigation patterns
• Gaming activity log data
• Transaction history

2.3 Information Collected from Third Parties

Information about you may be collected from trusted third-party partners for purposes of identity verification, fraud prevention, or payment processing.

gbaj uses the information it collects only for lawful and specific purposes. We never use your information unnecessarily. The main purposes for which information is used are described below:

• Account Management: To handle registration, verify identity, and ensure account security.
• Service Delivery: To operate all platform services including gaming, betting, deposits, and withdrawals.
• Payment Processing: To complete your deposit and withdrawal transactions and ensure financial security.
• Customer Support: To resolve your questions and issues and provide assistance.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor problematic gaming behaviour and provide necessary support.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Legal Compliance: To comply with applicable laws and regulations.
• Communications: To send important service-related notices and updates.

gbaj uses cookies and similar tracking technologies to improve the functionality of our platform and personalise your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — login sessions, security verification, and similar purposes.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymised data to help us understand how the site is used.
• Security Cookies: Used to prevent fraud and unauthorised access.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

gbaj does not sell or rent your personal information. We follow strict privacy guidelines. However, your information may be shared with third parties in the following limited circumstances:

5.1 Service Partners

Trusted partners necessary for operating our services — such as payment processors (bKash, Nagad, Rocket, and banks), identity verification service providers, and technology infrastructure providers — receive only the information needed for their specific role. These partners are contractually bound to comply with our privacy policy.

5.2 Game Software Providers

Our game software providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive the minimum session data required to operate their games.

5.3 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a law enforcement agency, or to comply with applicable law.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will notify you in advance in such circumstances.

gbaj has implemented industry-standard technical and administrative measures to protect your personal information. Our security measures are described below:

• SSL Encryption: All data transmission on our website and app is protected by 256-bit SSL encryption.
• Password Protection: All passwords are encrypted using strong hashing algorithms — they are never stored in plain text.
• Access Controls: Only authorised staff have access to your information on a need-to-know basis.
• Security Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
• Regular Security Audits: Our systems are kept up to date through regular security assessments and vulnerability testing.
• Data Segregation: Sensitive financial information is stored in a secure environment separate from other data.

While we ensure the highest level of protection, it is not possible to guarantee complete security for any internet-based service. We actively work to minimise all known risks.

gbaj does not retain your personal information longer than necessary. Retention periods are determined based on the following:

• Active Accounts: All relevant information is retained while your account remains active.
• Financial Transaction Records: Retained for a specified period in accordance with legal and accounting requirements.
• After Account Closure: Some information may be retained for a defined period after account closure for legal compliance, dispute resolution, or fraud prevention purposes.
• Marketing Data: Deleted as soon as you withdraw your consent.

Once the defined retention period has passed, your information is securely deleted or anonymised.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team via live chat or email.

8.1 Right of Access

You have the right to request a copy of the information we hold about you.

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

8.3 Right to Erasure

In certain circumstances, such as after the end of a service relationship, you have the right to request deletion of your personal information. However, we may be required to retain certain information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you have the right to request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

You may withdraw consent given for promotional communications at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

gbaj's services are strictly for individuals aged 21 and above only. We actively work to prevent minors from using the platform.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of registration. If we become aware that a minor is using our platform, their account will be immediately closed and the associated information will be deleted.

For more information on the protection of minors, please visit our Responsible Gaming page.

gbaj may update this privacy policy from time to time — for example, when changes are made to our services, when technology changes, or when legal requirements change.

For significant changes, we will send a notification to your registered email or display a prominent notice on the platform. Continued use of the platform after a change will be considered acceptance of the updated policy.

We recommend that you revisit this page regularly. The "Last Updated" date at the top of this page always indicates the date of the most recent change.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

• Live Chat: Instant support in Bengali available 24/7.
• Email: [email protected]

We will try to complete your request as quickly as possible, generally within 30 days. Complex or multiple requests may take a little longer, and we will notify you accordingly.

Reading our privacy policy, Terms and Conditions, and Responsible Gaming policy together will give you a complete picture of gbaj.